PetCare Veterinary Clinic

Hospital Policies

PetCare Veterinary Clinic is proud to provide our clients and their pets with quality care. As a full-service facility, our day-to-day schedule includes everything from wellness checks to surgery and lab work. To keep our clinic running smoothly, we have implemented several standards and policies.

Appointment Policy

To reduce wait time, we ask that our clients schedule their appointments in advance, rather than walking-in. Of course, we do make exceptions for emergency situations. If your pet is experiencing a sudden illness or medical crisis, please bring him in immediately.

Otherwise, our office is happy to help you schedule an appointment. Let us know your preferred time for a visit and we will fit it into our schedule. If you are a new client, we have a few forms for you to fill out in advance. Call us to get started today!

Arrival Policy

When you bring your pet in for an appointment, please make sure he remains on-leash or in a carrier. This policy ensures that all of our clients, human and animal, feel safe and comfortable within our waiting room.

Once your pet is called in for his appointment, you may accompany him to the treatment room. Or, you can opt to leave him in our care while you remain in the waiting room. You may even choose to leave and return when the appointment is over. If you have any questions about our arrival/waiting room policies, please give us a call.

Payment Policy

It is our policy that all treatments, tests, and examinations be paid for upfront, at the time of the appointment. We also ask for direct payment for any prescriptions, food, or products purchased from our clinic.

Our front office will be happy to accept payment in the form of Care Credit, personal checks, or cash. We can also process payments via American Express, Discover, Mastercard, and Visa.

We apologize for any inconveniences this policy presents. Please understand that prompt payments allow us to continue to provide the highest quality of treatment and care. Give us a call if you have any questions.

Prescription Refills

When your pet requires prescription medication, you want the refill process to run smoothly so you never miss a dose. To keep your pet’s prescriptions up-to-date, our convenient online store ships directly to your home. If it’s easier, you can also place an order and pick it up from our front office.

We do ask that you give us a 24 window to refill and ship prescriptions. If you have an emergency refill request, please call us directly.

Prescription Diets

A pet that is overweight, underweight, or suffering from a vitamin deficiency may require a prescription diet. These meals are based on science and the specific health needs of your pet.

You can take a look at our nutritional offerings by visiting our online store. We can conveniently ship your purchase directly to your home. And if you have any questions about the dietary needs of your pet, please schedule an appointment with one of our veterinarians.

Join the PetCare Veterinary Clinic Family Today!

Phone: 916-791-9599

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